Cancellation Policy

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At Backinbuzz, we aim to provide a transparent and hassle-free customer experience. This Cancellation Policy explains when and how you may cancel an order, as well as your rights under applicable German and European consumer protection laws.

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Order Cancellation Before Shipment

• You may request to cancel your order at no additional cost before fulfillment, processing, or shipment has begun.

• To request a cancellation, please contact our Customer Support team as soon as possible and provide your order number.

• If your order has not yet entered the fulfillment process, we will cancel it and issue a full refund using your original payment method.

Please note that once:

• An order has been processed,

• A package has been prepared for shipment,

• A shipment has been handed over to the carrier,

• A custom or personalized product has entered production,

• Or fulfillment has otherwise begun,

cancellation may no longer be possible except where required by applicable law.

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Right of Withdrawal (EU Customers)

If you are a consumer residing within the European Union, you may have the legal right to withdraw from certain purchases within 14 calendar days without providing any reason.

• The withdrawal period begins on the day you, or a person designated by you, receive the goods.

• To exercise this right, you must notify us with a clear statement of your decision before the withdrawal period expires.

Nothing in this policy affects any mandatory rights granted under German or European consumer protection legislation.

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Cancellation Conditions

To qualify for cancellation where applicable:

• The order must not have been fully fulfilled or delivered.

• The request must comply with applicable legal requirements.

• Proof of purchase must be provided.

• The request must be submitted before shipment or fulfillment where applicable.

We reserve the right to verify eligibility before approving a cancellation request.

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Refunds Following Cancellation

Where a cancellation request is approved:

• Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

• Refund processing may require additional time depending on your payment provider.

• Most approved refunds are processed within 10 business days after approval.

• We may temporarily withhold processing until the cancellation request has been fully reviewed and verified.

Products That Cannot Be Cancelled

Where permitted by law, cancellation rights may not apply to:

• Personalized or custom-made products.

• Products manufactured according to customer specifications.

• Items that have already been shipped.

• Products that have been used, damaged, or altered after delivery.

• Gift cards.

• Products excluded from withdrawal rights under applicable German and European consumer protection laws.

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Damaged, Incorrect, or Defective Products

If you receive:

• An incorrect product,

• A damaged item,

• A defective product,

• An incomplete order,

• Or a shipping error,

please contact us within 7 days of delivery.

To help us resolve the issue promptly, please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging where applicable

Where appropriate, we may offer:

• A replacement product

• A repair

• A partial refund

• A full refund

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Fraud Prevention

For security reasons, Backinbuzz reserves the right to delay, refuse, or cancel transactions where fraud, unauthorized payments, suspicious activity, or violations of our Terms of Service are suspected.

Additional verification may be requested before processing certain cancellation requests.

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Contact Information

If you have any questions regarding cancellations or your consumer rights, please contact us:

• Business Name: Backinbuzz

• Legal Entity: Scannit UG (haftungsbeschränkt)

• Business Structure: Unternehmergesellschaft (UG) (haftungsbeschränkt)

• Commercial Register Number: HRB 47299

• Registered Court: Amtsgericht Wittlich

• Business Address: Bölinger Flur 9 54516 Wittlich Germany

• Email: info@backinbuzz.com

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At Backinbuzz, we are committed to handling cancellation requests fairly, efficiently, and in accordance with German and European consumer protection laws. We appreciate your trust and strive to provide every customer with a simple, secure, and transparent shopping experience.